Unable to login

[Dafe88]

https://cdn.discordapp.com/attachments/ ... /image.jpg

i used my pt4 until yesterday, but now i have this error
What can i do?
Thanks

[Flag_Hippo]

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). Once it's deleted, reboot your computer and try starting PokerTracker 4 again.

[Decim88]

hi im the creator of this thread but i couldnt log in the forum anymore with my original account because i cant see verification code on my browser....
I searched for postmaster.pid file you told me but i couldnt find it in the postgres directory... what should i do ?

[WhiteRider]

It's possible you could have file extensions turned off in Windows, which would mean you're not seeing the full name of the file - try turning file name extensions on and see if you can see the file now?

If not, your security software could be blocking PostgreSQL. Check this guide.

[Decim88]

i turned on file name extension and turned off my antivirus and firewall.... Still cant find postmaster.pid or manage to run pokertracker properly

[WhiteRider]

Are you still getting the same error message?
Can you post a screenshot of your PostgreSQL folder showing all the files?

[donaldhaines]

Can I follow up on this post? I seem to be having the same issue as OP which started around the same date. I have attached a screenshot of the Postgres folder. Unfortunately I am still recieving the "Unable to login to database (postgres)..."

[Flag_Hippo]

Click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

[donaldhaines]

I found the problem to be with my Postgre pw. Once I went through the procedure to disable the postgre pw and created a new database, the issues seemed to be resolved and PT4 is working again. Shout out to your support team for helping me out and being awesome.

[Flag_Hippo]

Thanks for letting us know.