PT4 not showing PP hands on Report

Questions and discussion about PokerTracker 4 for Windows

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PT4 not showing PP hands on Report

Postby gusma » Tue Apr 17, 2018 7:22 pm

Hi everyone!

My PT4 is not showing PP hands, nor on report neither on Statistics or results altough they are shown in "play poker" tab under "today's hands" and also HUD is working. Any ideia on how to fix it?

Cheers!
gusma
 
Posts: 5
Joined: Fri Dec 20, 2013 12:27 pm

Re: PT4 not showing PP hands on Report

Postby Flag_Hippo » Tue Apr 17, 2018 8:45 pm

Make sure that you have selected the correct active player in your PokerTracker 4 reports. If that's not the problem try right clicking the empty hand report and select "Configure Report". In the window that appears, click "Restore to Default" and then "OK".
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Re: PT4 not showing PP hands on Report

Postby gusma » Wed Apr 18, 2018 8:09 am

Hi Flag!

Thanks for the quick answer, but selecting the player is not the issue and as far as the second option, I do not have it here as you can see below:

https://gyazo.com/7bc5c094fbb388254b2459803d78df99

Any other ideia on how to fix it?

Regards,
gusma
 
Posts: 5
Joined: Fri Dec 20, 2013 12:27 pm

Re: PT4 not showing PP hands on Report

Postby Flag_Hippo » Wed Apr 18, 2018 10:43 am

That option isn't available in a custom report but if you look towards the top right it says your data is being filtered so scroll down on the left sidebar and clear any active filters.
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Re: PT4 not showing PP hands on Report

Postby gusma » Wed Apr 18, 2018 1:45 pm

OK, seems to work now.

But its funny because the filter I was using is for bb > 10 (to keep ante up mtt out of que equation). Anyway, got it now but the report doesnt seem to be correct as bb/100 and adj bb/100 are not shown.

https://gyazo.com/bba5b2593df5faa6f480b6314c20e75a

Any ideia why?
gusma
 
Posts: 5
Joined: Fri Dec 20, 2013 12:27 pm

Re: PT4 not showing PP hands on Report

Postby Flag_Hippo » Thu Apr 19, 2018 6:09 am

Partypoker recently made a change to their tournament hand histories which caused an issue with blind levels of 1k+ (these hands were imported with a blind value of zero) and this was resolved with the release of PokerTracker v4.15.1 however you are still using PokerTracker v4.15 and this is likely reason why those statistics are not working for you. After updating PokerTracker 4 you will to need to purge the affected tournaments from your database before you re-import them (Play Poker -> Get Hands From Disk). By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the 'File -> Open User Data Folder' option.
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Re: PT4 not showing PP hands on Report

Postby gusma » Thu Apr 19, 2018 10:40 am

Hi again!

Thanks for the answer.

I am trying to update my software but getting the following error:

https://gyazo.com/14cbe840518e7541887b8adae34b46d7

What should I do?
gusma
 
Posts: 5
Joined: Fri Dec 20, 2013 12:27 pm

Re: PT4 not showing PP hands on Report

Postby gusma » Thu Apr 19, 2018 11:06 am

Never mind, I guess I got it.

Thanks again for all the support :D
gusma
 
Posts: 5
Joined: Fri Dec 20, 2013 12:27 pm


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