Page 1 of 1

PT4 recording incorrecnt buy ins

PostPosted: Sun May 13, 2018 6:09 pm
by Botnic
Hi, for some reason PT4 is recording incorrect buy ins. I'm playing $0.55 - $2.20 gaes, however PT4 is recording them as $22 buy in games. How do I resolve this?

Re: PT4 recording incorrecnt buy ins

PostPosted: Mon May 14, 2018 6:11 am
by Flag_Hippo
If you are playing on PokerStars then please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories. If you that's not the problem then please compress the hand history/tournament summary files for any tournaments which don't work for you and attach them to a Support Ticket. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder" option.

Re: PT4 recording incorrecnt buy ins

PostPosted: Mon May 14, 2018 6:45 pm
by Botnic
Sorry I should have said i'm playing on Americas Cardroom (WPN). I'll create a support ticket.

Re: PT4 recording incorrecnt buy ins

PostPosted: Wed May 16, 2018 10:46 pm
by mxrider
Having the same issue here and have submitted a ticket with a compressed file.