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Missing hands from highstakes(?) tournaments

PostPosted: Tue May 15, 2018 11:03 am
by bananacat
As this problem only occured recently i can't confirm it's only highstakes mtt's but that's the case so far. Pokertracker is working ingame but hands dont get imported even if i tag for review.

I have no filter on @My reports. I recently had a computer crash that messed up both pokerstars and pokertracker but i solved everything except this.

Any idea what could be wrong?

Re: Missing hands from highstakes(?) tournaments

PostPosted: Tue May 15, 2018 1:05 pm
by Flag_Hippo
Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be called 'PokerTracker4' or 'PokerTracker4.log'.

highfalutin