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hud is not running in tourney

PostPosted: Wed May 16, 2018 9:11 pm
by AlexBawss
can someone help me out a bit i just bought PKT4 and i cant run HUD while playing tourney. was working on CG tho.

Re: hud is not running in tourney

PostPosted: Wed May 16, 2018 10:14 pm
by AlexBawss
i can see the hands being registered in the tracker but i cant see no HUD

Re: hud is not running in tourney

PostPosted: Thu May 17, 2018 7:25 am
by Flag_Hippo
Is this on PokerStars? If it is then make sure your PokerStars software is running in English (Settings -> Global -> Language -> English).

Re: hud is not running in tourney

PostPosted: Fri May 18, 2018 12:32 pm
by AlexBawss
its on partypoker. but like i said HUD is working on CG so why the language would change anything for MTTs?

Re: hud is not running in tourney

PostPosted: Fri May 18, 2018 12:57 pm
by Flag_Hippo
The most common cause of having a HUD on cash tables but not on tournament tables is not running poker site software in English so if your PartyPoker client is not installed in English please reinstall it and select English as the language. If that's not the issue then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be called 'PokerTracker4' or 'PokerTracker4.log'.

highfalutin