Hud stops working on ipoker when moving table

Questions and discussion about PokerTracker 4 for Windows

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Hud stops working on ipoker when moving table

Postby loustic » Wed Aug 01, 2018 10:13 am

Hi,

My hud is working on iPoker tourneys when I start playing, but as soon as I change table it doesn't work anymore.

I have to stop the import and relauch it which is very annoying.
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Re: Hud stops working on ipoker when moving table

Postby Flag_Hippo » Wed Aug 01, 2018 2:33 pm

In PokerTracker 4 click 'Configure -> Options', turn on the 'Logging Enabled' option and then the next time this problem occurs make a copy of your log file and send that to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
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Re: Hud stops working on ipoker when moving table

Postby loustic » Fri Aug 03, 2018 1:50 am

Hi Flag_Hippo, thanks for the info.

I've done it but while I was about to open the ticket, I noticed I'm on 4.15.1 release.
Maybe I should try after upgrading on 4.15.3 ?

Thanks
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Re: Hud stops working on ipoker when moving table

Postby Flag_Hippo » Fri Aug 03, 2018 6:31 am

Yes please update to PokerTracker v4.15.3 as there have been changes since v4.15.1 to account for changes made in the newer iPoker clients.
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Re: Hud stops working on ipoker when moving table

Postby loustic » Fri Aug 03, 2018 11:21 am

Thanks Flag, everything is working fine perfectly with 4.15.3

Just to let you know, I don't thinkthe software told me that it was outdated, and before it used to inform me
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Re: Hud stops working on ipoker when moving table

Postby Flag_Hippo » Fri Aug 03, 2018 12:41 pm

Pleased to hear it. The first time you ran PokerTracker v4.15.1 when it was not the current release version you should have received a popup about that which would appear everytime you started v4.1.5.1 until you either updated or enabled 'Don't Show This Message Again' in that window (I just reverted to v4.15.1 myself and was notified about the newer version).
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Re: Hud stops working on ipoker when moving table

Postby loustic » Fri Aug 03, 2018 2:19 pm

Thanks for the info Flag_Hippo, I probably missed it ;)
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Re: Hud stops working on ipoker when moving table

Postby markkeane » Fri Apr 02, 2021 5:44 pm

also seem to get this issue after a while, not always related to moving table i think
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Re: Hud stops working on ipoker when moving table

Postby WhiteRider » Sat Apr 03, 2021 4:02 am

This is a pretty old thread, but Flag_Hippo's directions above about how to report your problem are still valid. Please do that so that we can investigate further.
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