I have been trying to manually import hand histories from pokerstars using 'Get Hands from Disk>Select Files'. The file I selected is a Notepad file with the hand history information received by email from pokerstars pasted directly into the file.
When I select the file, PT confirms import is complete but doesn't import anything. After many unsuccessful attempts and lots of head scratching, I had a look at the format of processed hands stored locally on my computer to compare against the emailed hh received from pokerstars. I noticed that while the information contained in the processed hands and the email HH are the same - the format differs. I experimented with the email format and found that by editing to match the processed hand history format I could get PT to import successfully. This however takes an age to do as each hand has to be reformatted to make it work.
Am I doing something wrong or is this a known issue and is a fix being looked at?