Hud problems

Questions and discussion about PokerTracker 4 for Windows

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Hud problems

Postby bobby1408 » Wed Oct 17, 2018 4:41 am

Hi guys,
Lately I have been experiencing some problems with the hud, for exemple appearing after a few orbits at the table or, when appearing, missing for some players. My database is 60 Gb. Any recommendations?
Cheers!
bobby1408
 
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Re: Hud problems

Postby Flag_Hippo » Wed Oct 17, 2018 5:13 am

So we can investigate that please enable logging in PokerTracker 4 (Configure -> Options -> [x] Logging Enabled) and when you have this issue send us your PokerTracker4.log file in a Support Ticket:

Tutorial: Reporting A Problem

You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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