Hand import and rake calculation not working correctly

Questions and discussion about PokerTracker 4 for Windows

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Hand import and rake calculation not working correctly

Postby Rueckenwind » Sat Oct 20, 2018 5:06 pm

Hello, I have the problem, that my played hands from Everest Poker (iPoker) are not imported correctly. From 21 hands only 6 were imported the rest has an error. Also for the ones imported the rake is calculated completely wrong. For example the pot is 0.19€ and the rake is calculated to be 0.17€, which of course makes the graph completely useless. I already tried to reimport the hands but that did not help. Has anyone an idea what to do? I am using PockerTracker v4.15.6, Thank you
Rueckenwind
 
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Re: Hand import and rake calculation not working correctly

Postby WhiteRider » Sun Oct 21, 2018 4:34 am

Please attach your hand history file to a Support Ticket so that we can take a look at it and find out what is wrong.
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