Hud not showing up in Party Poker AGAIN!!!!!

[wildyetty]

i am running all the latest software, hands import HUD will not display...


This is getting ridiculous!

[buttsexisaight]

MTT or CG?
For MTTs there is a bug if the prizepool is a .x amount, eg. 7,5k.

[Flag_Hippo]

An alpha version with a fix for the issue mentioned above is available so if you want to try that please open a Support Ticket otherwise please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on here. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[wildyetty]

I play strictly MTT's and the alpha version does not fix the issue.

[Flag_Hippo]

We'll get back to you in your ticket.

[sutiplay]

any update on this issue? I installed yesterday v4.15.7.1153 alpha and still having same problem.

Regards!

[Flag_Hippo]

We will reply to you in your existing support ticket.

[MOLLOT]

Hello! Figured out that PT tracks wrong tables in similar mtts - like $22 kick-off - $7,5k gtd. This tournament I always play with out HUD cause PT always tracks some random table but not mine. Tried somehow manually target my table to track but did not see how can I possibly do it =(

[Flag_Hippo]

Please open a Support Ticket where we can link you to a pre-release version of PokerTracker 4 for this.