PT4 AND WPN

Questions and discussion about PokerTracker 4 for Windows

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PT4 AND WPN

Postby soon2b » Sun Jan 06, 2019 8:45 am

When I stop pt4 from getting hands while playing to manually put in the info from my tournaments I get this, PokerTracker has detected a large number of hand history files waiting to be imported. These hands have not yet been imported.
Would you like to import them now? When I import them its nothing but duplicates. How do I get rid of duplicate files and why does pt4 keep telling me this?
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Re: PT4 AND WPN

Postby Flag_Hippo » Sun Jan 06, 2019 3:14 pm

So we can identify what's causing this issue please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: PT4 AND WPN

Postby nick_itos88 » Mon Jan 13, 2020 8:09 pm

I have the same problem. Every time I close PT4 it shows that message, but I do not want to import any old hands. How do I get rid of it?
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Re: PT4 AND WPN

Postby Flag_Hippo » Tue Jan 14, 2020 7:06 am

If you have old hand history files you do not want to import you can manually move them from your poker sites hand history folder to another location - I suggest your 'Processed' folder:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed

Guide: Processed Files

You can access that folder by selecting then 'File -> Open User Data Folder' menu option.
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Re: PT4 AND WPN

Postby rishis » Tue Oct 20, 2020 11:05 pm

I have the same issue. And when I say ok get the hand history file. It says there are no hands. Appears to me a bug.
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Re: PT4 AND WPN

Postby Flag_Hippo » Wed Oct 21, 2020 5:27 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with the file you are trying to import. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: PT4 AND WPN

Postby rishis » Sat Nov 21, 2020 1:25 pm

Here is the log file. PLease take a look and suggest a fix.
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Re: PT4 AND WPN

Postby Flag_Hippo » Sun Nov 22, 2020 6:50 am

I don't see any log file attached to your post but if you have one please send it to us in a Support Ticket. Thank you.

Guide: Attaching Files to a Support Ticket
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Re: PT4 AND WPN

Postby rishis » Tue May 11, 2021 7:49 am

I also have the same issue. Appears to be a poker tracker bug.
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Re: PT4 AND WPN

Postby Flag_Hippo » Tue May 11, 2021 11:44 am

If this is the same issue you mentioned above please reply to your existing support ticket (#569645) on this topic or a open new one if it's a different issue:

Tutorial: Reporting A Problem

You can view your Support Tickets at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.
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