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PT4 AND WPN

PostPosted: Sun Jan 06, 2019 8:45 am
by soon2b
When I stop pt4 from getting hands while playing to manually put in the info from my tournaments I get this, PokerTracker has detected a large number of hand history files waiting to be imported. These hands have not yet been imported.
Would you like to import them now? When I import them its nothing but duplicates. How do I get rid of duplicate files and why does pt4 keep telling me this?

Re: PT4 AND WPN

PostPosted: Sun Jan 06, 2019 3:14 pm
by Flag_Hippo
So we can identify what's causing this issue please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

Re: PT4 AND WPN

PostPosted: Mon Jan 13, 2020 8:09 pm
by nick_itos88
I have the same problem. Every time I close PT4 it shows that message, but I do not want to import any old hands. How do I get rid of it?

Re: PT4 AND WPN

PostPosted: Tue Jan 14, 2020 7:06 am
by Flag_Hippo
If you have old hand history files you do not want to import you can manually move them from your poker sites hand history folder to another location - I suggest your 'Processed' folder:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed

Guide: Processed Files

You can access that folder by selecting then 'File -> Open User Data Folder' menu option.

Re: PT4 AND WPN

PostPosted: Tue Oct 20, 2020 11:05 pm
by rishis
I have the same issue. And when I say ok get the hand history file. It says there are no hands. Appears to me a bug.

Re: PT4 AND WPN

PostPosted: Wed Oct 21, 2020 5:27 am
by Flag_Hippo
Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with the file you are trying to import. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

Re: PT4 AND WPN

PostPosted: Sat Nov 21, 2020 1:25 pm
by rishis
Here is the log file. PLease take a look and suggest a fix.

Re: PT4 AND WPN

PostPosted: Sun Nov 22, 2020 6:50 am
by Flag_Hippo
I don't see any log file attached to your post but if you have one please send it to us in a Support Ticket. Thank you.

Guide: Attaching Files to a Support Ticket

Re: PT4 AND WPN

PostPosted: Tue May 11, 2021 7:49 am
by rishis
I also have the same issue. Appears to be a poker tracker bug.

Re: PT4 AND WPN

PostPosted: Tue May 11, 2021 11:44 am
by Flag_Hippo
If this is the same issue you mentioned above please reply to your existing support ticket (#569645) on this topic or a open new one if it's a different issue:

Tutorial: Reporting A Problem

You can view your Support Tickets at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.

highfalutin