HUD take long time to appear

Questions and discussion about PokerTracker 4 for Windows

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HUD take long time to appear

Postby fayer007 » Wed Jan 16, 2019 2:06 pm

Hello,

I play on Pokerstars and I use PT4 in Mac. Since 3 days, my HUD take long time to appear. Moreover mucked card too

Could you help me?

Thanks
fayer007
 
Posts: 8
Joined: Mon Mar 29, 2010 5:41 am

Re: HUD take long time to appear

Postby Flag_Hippo » Wed Jan 16, 2019 4:51 pm

So we can see what's going on here please press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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