Can't get HUD to appear or hands to sync.

Questions and discussion about PokerTracker 4 for Windows

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Can't get HUD to appear or hands to sync.

Postby pizzo85 » Wed Feb 20, 2019 2:59 am

Hey guys,

I was using pokertracker4 on the trial version. I bought it before the trial ended and the first day after I registered it everything was fine. Now I can't get the program to sync my hand from black chip poker and my HUD won't appear. Any ideas?
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Re: Can't get HUD to appear or hands to sync.

Postby Flag_Hippo » Wed Feb 20, 2019 6:51 am

Please check that everything is still setup correctly to import your hands but if that doesn't help do not reinstall anything as that can make things worse. So we can find out what's causing the problem enable logging, reproduce this problem on the tables and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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