Please check that everything is still
setup correctly to import your hands but if that doesn't help do not reinstall anything as that can make things worse. So we can find out what's causing the problem
enable logging, reproduce this problem on the tables and then send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.