HUD doesn't work properly after todays Winamax Update

Questions and discussion about PokerTracker 4 for Windows

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HUD doesn't work properly after todays Winamax Update

Postby Argith » Tue Mar 12, 2019 9:22 am

Hi

After todays Winamax update, the HUD doesn't work properly anymore. It seems that PT4 doesn't track the position of the player, so that the HUD doesn't change accordently. Furthermore it seems that PT4 doesn't track the hands for the incognity tables in the resultspage of PT4, so that a lot of hands are missing. (ingame on the other hand he still seem to update the stats)

I hope you can fix this soon.

kind regards
Argith
 
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Re: HUD doesn't work properly after todays Winamax Update

Postby Rain66ow » Tue Mar 12, 2019 10:40 am

Hi, same problem here. Also, the holes cards don't appears in the hand history.
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Re: HUD doesn't work properly after todays Winamax Update

Postby Flag_Hippo » Tue Mar 12, 2019 1:41 pm

So we can investigate this please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'. In addition to the log file please also attach a sample of hand histories that are not working correctly for you. Current hand history files should be stored here by default:

C:\Users\{Windows Login}\Documents\Winamax Poker\Accounts\{Winamax Name}\History

but if you've stopped auto importing the files get moved to your PokerTracker 4 'Processed' folder which you can also access via the 'File -> Open User Data Folder' option.
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Re: HUD doesn't work properly after todays Winamax Update

Postby Sirchez » Tue Mar 12, 2019 1:46 pm

True is not working in winamax right now, looks like the observer mode works, but the real hud never appear, thats the reason the hud looks like is not using the layout we usually save.
Sirchez
 
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Re: HUD doesn't work properly after todays Winamax Update

Postby Pondax » Tue Mar 12, 2019 4:02 pm

Same problem :cry:
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Re: HUD doesn't work properly after todays Winamax Update

Postby Argith » Tue Mar 12, 2019 7:13 pm

I sent the files via ticket. I recognized that the Holecards are not shown anymore in the HH for hero and hero's username isn't written in the incognito HH's. Instead even hero is just called IncognitoX (X=1-9 depending on your seat). :(
Argith
 
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Re: HUD doesn't work properly after todays Winamax Update

Postby Rain66ow » Wed Mar 13, 2019 6:01 am

Sent logfiles too. Hope you'll be able to fix this quickly
Rain66ow
 
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Re: HUD doesn't work properly after todays Winamax Update

Postby Rain66ow » Wed Mar 13, 2019 6:23 am

It works for me right now. Probably winamax change something
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Re: HUD doesn't work properly after todays Winamax Update

Postby kabaa » Wed Mar 13, 2019 12:01 pm

Rain66ow wrote:It works for me right now. Probably winamax change something


No. It works just in some games. Please let us know, when update will be, because playing spin and go without stats is frustating.
kabaa
 
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Re: HUD doesn't work properly after todays Winamax Update

Postby BloMur » Wed Mar 13, 2019 1:39 pm

I have also problem with Hud on winamax

On the table exept opponents HUD, PT4 display also my HUD. Any ideas how to fix it?
BloMur
 
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Joined: Fri Nov 24, 2017 7:47 pm

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