Problem with tournament desciption results

Questions and discussion about PokerTracker 4 for Windows

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Problem with tournament desciption results

Postby lindridgeben » Fri Apr 19, 2019 5:39 am

When i play a Multitable Tournament on Partypoker (example a 55 buck Bounty Builder) under view stats, results it is calling it a 6max DoN Sng under tournament desciption which is my regular game and is effecting my graphs. Any idea why this is happening? It happens to all my Multitable Tournament results. DoN results importing correctly.
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Re: Problem with tournament desciption results

Postby Flag_Hippo » Fri Apr 19, 2019 7:58 am

Please attach the full original hand history files for a sample of these tournaments to a Support Ticket so that we can investigate for you. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder" option. In the meantime you can update that information manually using the Tournament Results window:

Guide: Updating Tournament Information Manually
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