Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by boghysen » Fri Apr 19, 2019 9:32 am
hi! when i import from disk i recive this error : 04:32:49 pm: Error: Unrecognized file format: PokerStars Support11.docx
04:32:49 pm: Import complete. No hands or summaries in 1 file were imported. (0 errors, 0 duplicates)
thanks!
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boghysen
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by Flag_Hippo » Fri Apr 19, 2019 12:02 pm
Where is that file from? What do you see if you open that file in Word? PokerStars hand history files should be in a .txt format and they are not normally called 'PokerStars Support11' either.
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Flag_Hippo
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by boghysen » Tue Apr 23, 2019 4:22 am
yes it is in word after i copy from mail
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boghysen
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by Flag_Hippo » Tue Apr 23, 2019 5:43 am
You need to save the contents to a plain text file which you can do using Notepad.
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Flag_Hippo
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