The wrong euro / british pounds currency conversion

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The wrong euro / british pounds currency conversion

Postby One23drumm » Sat Apr 20, 2019 3:11 am

Hello!
I have the problem in different databases(even if I create the new one) which appears rarely. During the session the PT4 does wrong currency conversion for euro tables(please, see the screenshot), the same for british pounds.

Spoiler: show
Image

If I purge hands after the session and then reimport them – everything becomes ok. What causes the problem? The PT4 version is 4.15.11
Thanks
One23drumm
 
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Re: The wrong euro / british pounds currency conversion

Postby Flag_Hippo » Sat Apr 20, 2019 6:32 am

There is a known issue with retrieving exchange rates at certain times so instead of purging and reimporting you can go to 'Database -> Currency', select the sessions which have an exchange rate of -1 and click the 'Set Rates' button to fetch the correct exchange rates. Note that you can select a range of rows by holding shift and clicking the start/end and you can also select multiple ones individually by holding CTRL and selecting. If you want to be notified when a fix is available for this issue then please open a Support Ticket.
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