First make sure you have selected the correct active player in PokerTracker 4:
Guide: Changing the Active PlayerNext make certain that you are looking in the proper section of PokerTracker – cash game data ($) and tournament data (T) are separated if you have imported only one type of data you would not see it in the other section. If you are looking in the correct section check that you do not have any filters set as filters may keep data from appearing but if you have no filters enabled try resetting the report to the default state. To do this, right click the empty hand report and choose 'Configure Report'. In the window that appears, click 'Restore to Default' and click 'OK'. If doesn't fix it then please attach a
screenshot here or in a
Support Ticket so we can see what is going on - get the entire PokerTracker 4 window and don't zoom in on anything.