So we can find out what's causing that please enable logging in PokerTracker 4 (Configure -> Options -> Enable Logging) and restart both Bwin and PokerTracker 4. Next reproduce the issue by playing a few hands and take
screenshot of the table and fast forward lobby. Once that's done send your screenshots, hand history file for the table and log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.