PT4 results not registering pokerstars MTT re-entries

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PT4 results not registering pokerstars MTT re-entries

Postby Rogey » Mon Jul 22, 2019 11:33 am

I just busted the Mini Daily Marathon $5.50 whilst playing a few other tournaments (all of which have registered in my results page)
About an hour later, PT4 and stars still running - I decide to re-enter.
However PT4 hasn't registered that I have re-entered and therefore saying I'm -$5.50 when it should say -$11.

I'm still playing with my second bullet so is that why?

I really want PT4 to keep an accurate account of every entry, re-entry, re-buy etc and don't want to have to manually edit tournaments whilst I play.
Rogey
 
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Re: PT4 results not registering pokerstars MTT re-entries

Postby Rogey » Mon Jul 22, 2019 1:08 pm

Edit: Busted (without cashing).

PT4 still not updated. Anybody know the problem/fix?
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Re: PT4 results not registering pokerstars MTT re-entries

Postby Flag_Hippo » Tue Jul 23, 2019 6:46 am

Send us the original hand history and tournament summary file(s) for this tournament to us in a Support Ticket and we will take a look.
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Re: PT4 results not registering pokerstars MTT re-entries

Postby Rogey » Tue Jul 23, 2019 12:31 pm

In processing the support ticket I've noticed I've been using an outdated version of PT4. I'll update the version, clear the database and start again (which I'm happy to do) and if the problem persists, I will send a ticket.

Thanks for your help.
Rogey
 
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Re: PT4 results not registering pokerstars MTT re-entries

Postby Flag_Hippo » Wed Jul 24, 2019 7:41 am

OK thanks. Also please check that you are saving and importing PokerStars tournament summaries into PokerTracker 4 as well as the hand histories:

Guide: PokerStars Tournament Summaries
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