Hello,
1. Start PokerTracker with Logging Enabled.
2. Go to File -> Open User Data Folder then browse to your Logs directory.
3. In PokerTracker go to Play Poker and click 'Get Hands While Playing'.
4. Play a few hands. If your HUD does not display then please
create a new support ticket and send us the following:
- Your PokerTracker4.log file which is located in the folder from step #2. It is important that you send this log file to us before restarting PokerTracker; otherwise, a new log file is created and the one that we need is moved to your Logs/Archive directory.
- A screenshot of your WPN table(s)
Guide: How to Create & Submit a PokerTracker4.log FileBest regards,
Derek