new wpn tables bug

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new wpn tables bug

Postby Hasuwisp » Sat Mar 28, 2020 10:54 pm

after last update wpn introduced 75/150 200/400 plo tables, if 2 or more same structure/limit tables are opened by hud they have the same name for pt4 and it bugs
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Re: new wpn tables bug

Postby APerfect10 » Sat Mar 28, 2020 11:31 pm

Hello,

1. Start PokerTracker with Logging Enabled.
2. Go to File -> Open User Data Folder then browse to your Logs directory.
3. In PokerTracker go to Play Poker and click 'Get Hands While Playing'.
4. Play a few hands. If your HUD does not display then please create a new support ticket and send us the following:
- Your PokerTracker4.log file which is located in the folder from step #2. It is important that you send this log file to us before restarting PokerTracker; otherwise, a new log file is created and the one that we need is moved to your Logs/Archive directory.
- A screenshot of your WPN table(s)

Guide: How to Create & Submit a PokerTracker4.log File

Best regards,

Derek
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Re: new wpn tables bug

Postby IADaveMark » Sat Mar 28, 2020 11:56 pm

Same sort of thing. Right after the update, HUD disappeared in tournaments. Exited both PT and ACR and played a few hands of cash to see if HUD was back... it was. Got into 2 SnGs then and HUD was gone again. Log was pretty vague. Busted out of one tourney, closed 2nd and reopened to see if it would reappear, but nothing. Hands are being processed in PT, though. Seems to be HUD only issue.
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Re: new wpn tables bug

Postby IADaveMark » Sat Mar 28, 2020 11:56 pm

2020/03/28 22:46:14.716 [00000]: [0000466C][System] PokerTrackerHud v4.15.19
2020/03/28 22:46:14.719 [00000]: [0000466C][System] Build: Mar 28 2020 09:01:57
2020/03/28 22:46:14.721 [00000]: [0000466C][System] Dumping Cached Log Entries
2020/03/28 22:46:14.723 [00000]: [0000466C][System] DPI Status: Windows 8.1: DPI Aware (System Aware)
2020/03/28 22:46:14.725 [00000]: [0000466C][System] DPI Scale: 1.00
2020/03/28 22:46:14.726 [00000]: [0000466C][System] Monitor[0]: Position: 0x0, Size: 1920x1200, DPI: 1.00
2020/03/28 22:46:14.729 [00000]: [0000466C][System] Monitor[1]: Position: 1920x0, Size: 1920x1200, DPI: 1.00
2020/03/28 22:46:14.731 [00000]: [0000466C][System] Cached Log Entries Complete
2020/03/28 22:46:14.732 [00000]: [0000466C][HudFilterManager] Filter 'Stack size' had 0 options
2020/03/28 22:46:14.733 [00000]: [0000466C][HudFilterManager] Loaded 1 filters
2020/03/28 22:46:14.737 [00002]: [0000466C][HudTagManager] Loaded 5 tags
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Re: new wpn tables bug

Postby Flag_Hippo » Sun Mar 29, 2020 5:18 am

Can you please report this to us as specified above and make sure to attach your 'PokerTracker4.log' file to the ticket and not the 'PokerTrackerHud4.log' file which is what you posted above.
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