Cannot find Ignition hand histories

Questions and discussion about PokerTracker 4 for Windows

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Cannot find Ignition hand histories

Postby pjacmt » Wed Aug 12, 2020 9:23 pm

When I click on a session for the day a list of individual hands played usually populates a field where I can double click on a hand and replay it. Individual hands are not populating any fields. Just started happening yesterday. PT4 is recording hands and my HUD is working so i can't figure out why I can't get to individual hands played. Thanks for any help you can provide
pjacmt
 
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Re: Cannot find Ignition hand histories

Postby pjacmt » Wed Aug 12, 2020 9:39 pm

"Hands For Selected Date" field is not populating
pjacmt
 
Posts: 6
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Re: Cannot find Ignition hand histories

Postby pjacmt » Wed Aug 12, 2020 10:00 pm

I also noticed that the hands are not being listed while I'm playing. But the word "populating" briefly flashes on the screen. It does the same thing when I click on a session to try to get a list of the hands played.
pjacmt
 
Posts: 6
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Re: Cannot find Ignition hand histories

Postby Flag_Hippo » Thu Aug 13, 2020 4:16 am

That sounds like you have filters active so make sure that they are all clear and that you don't have any tags active at the top of your hand report by unchecking any active tags so that the dropdown says 'No Tags Selected':

Guide: Tagging Hands

If that doesn't help right-click on the empty report and select 'Configure Report -> Restore to Default -> OK' and see if that fixes it otherwise otherwise please attach a screenshot of your entire PokerTracker 4 report window either here or privately in a Support Ticket.
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Re: Cannot find Ignition hand histories

Postby pjacmt » Thu Aug 13, 2020 5:00 pm

That worked. I had a tag selected. Thanks for your help
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Re: Cannot find Ignition hand histories

Postby Flag_Hippo » Fri Aug 14, 2020 3:05 am

Pleased to hear it :)
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