That sounds like you have filters active so make sure that they are all clear and that you don't have any tags active at the top of your hand report by unchecking any active tags so that the dropdown says 'No Tags Selected':
Guide: Tagging HandsIf that doesn't help right-click on the empty report and select 'Configure Report -> Restore to Default -> OK' and see if that fixes it otherwise otherwise please attach a
screenshot of your entire PokerTracker 4 report window either here or privately in a
Support Ticket.