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Table description after importing tourny summeries

PostPosted: Thu Aug 13, 2020 4:33 am
by soon2b
Since ACR started displaying tournament summaries i can import the tournaments but it doesnt get the buyin and it says that all the tournaments are stt 6max sng. Its alot better then what it was which was nothing but still not quite right am I doing something wrong?

Re: Table description after importing tourny summeries

PostPosted: Thu Aug 13, 2020 1:34 pm
by Flag_Hippo
As far as I am aware the buy-in isn't currently detailed in most summary files but you can send us your sample in a Support Ticket.

Re: Table description after importing tourny summeries

PostPosted: Tue Aug 18, 2020 4:02 pm
by soon2b
What do you want me to send a screen shot of pt4 stats??

Re: Table description after importing tourny summeries

PostPosted: Wed Aug 19, 2020 5:05 am
by Flag_Hippo
No. Send us your hand history sample in a Support Ticket for any tournaments with incorrect data so we can see if that information is in those files and update the tournament detection rules in PokerTracker 4. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

highfalutin