Lag when dragging PT4 window.

Questions and discussion about PokerTracker 4 for Windows

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Lag when dragging PT4 window.

Postby danao » Thu Aug 13, 2020 12:35 pm

Hi, I'm on a clean install of Win10 and dragging the PT4 window produces a lot of lag and delay. What is this about?
this only affects PT4, the rest of windows like browser or any other software works fine.
Thank you!
danao
 
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Re: Lag when dragging PT4 window.

Postby Flag_Hippo » Thu Aug 13, 2020 1:38 pm

So we can see what's going on here and see details of your setup please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: Lag when dragging PT4 window.

Postby texan989 » Wed Sep 30, 2020 11:38 pm

Is there any update regarding this? I see this as well. If not, I will raise a ticket
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Re: Lag when dragging PT4 window.

Postby Flag_Hippo » Thu Oct 01, 2020 5:29 am

The OP hasn't followed up on this so please open a Support Ticket with all relevant information and your log file:

Tutorial: Reporting A Problem
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Re: Lag when dragging PT4 window.

Postby mynameismars1 » Wed Dec 30, 2020 11:57 pm

Was this problem resolved? I dont have lag problem only with PT4 (I also have it with PS and PP). I started about 3 months ago. I dont think its PT4 problem, but if anyone one fixed it please share
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