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ACR bomb pots no longer recorded?

PostPosted: Mon Aug 31, 2020 10:27 pm
by detroitkid
My last session doesn't appear to have any bomb pots recorded.

Re: ACR bomb pots no longer recorded?

PostPosted: Tue Sep 01, 2020 5:49 am
by Flag_Hippo
Please send us the original hand histories from that session to us in a Support Ticket. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

Re: ACR bomb pots no longer recorded?

PostPosted: Sat Sep 05, 2020 6:59 pm
by antesocial
Did you figure this out? And how to get them recorded?

Re: ACR bomb pots no longer recorded?

PostPosted: Sun Sep 06, 2020 5:53 am
by Flag_Hippo
I am not aware of any issue and the OP never sent a sample to us. Make sure you are using the latest version of PokerTracker 4 otherwise send us a hand history sample to us in a Support Ticket. By default PokerTracker 4 moves your auto-imported files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine.