Не импортируются руки

Questions and discussion about PokerTracker 4 for Windows

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Не импортируются руки

Postby renatpoker777 » Sat Sep 05, 2020 10:41 am

Приобрел PT4 у вас на сайте где то 10 дней назад не могу в нем разобраться.Пытаюсь импортировать руки но руки импортированные не показываются не где или не импортируются
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Re: Не импортируются руки

Postby Flag_Hippo » Sat Sep 05, 2020 1:09 pm

On what poker site(s)? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4:

Site Configuration Guide

PokerTracker 4 only supports English so both the poker site software and hand histories need to be in English. Once that is setup you can test this on a table by clicking 'Play Poker -> Get Hands While Playing' and after taking a seat you should see your hands being imported.
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Re: Не импортируются руки

Postby renatpoker777 » Sat Sep 05, 2020 1:47 pm

Играю на Pokerstars,клиент на английском,по инструкции прошелся вроде все норм.
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Re: Не импортируются руки

Postby Flag_Hippo » Sun Sep 06, 2020 5:57 am

PokerTracker 4 only supports English so hand histories need to be saved in English (PokerStars Client -> Settings -> Playing History -> Hand History) and the PokerStars client needs to be running in English (PokerStars Client -> Settings -> Global -> Language -> English).

Is your PokerStars client set to save your hand history files? You can check that in:

PokerStars Client -> Settings -> Playing History -> Hand History -> [x] Save My Hand History

If it's set to save the hands then is PokerStars actually creating the hand history files on your computer while you are playing? Go to the folder set in PokerStars and there should be a folder with your player name and inside that folder would be the hand history files. I've seen on occasion hand histories not save to the default location (C:\Users\{Windows Login}\AppData\Local\{PokerStars Skin Name}\HandHistory) so if that's the case try creating and setting a custom hand history folder (e.g. C:\StarsHH) instead in both PokerStars and PokerTracker 4 (Configure -> Sites & Import Options -> Site Configuration -> PokerStars).

Once that is setup you can test this on a table by clicking 'Play Poker -> Get Hands While Playing'.

If you need further assistance report this to us in a Support Ticket with your log file and screenshots of the following windows:

1. "Settings -> Playing History -> Hand History" in PokerStars.

2. "Configure -> Sites & Import Options -> Site Configuration -> PokerStars" in PokerTracker 4.

Guide: How to Create & Submit a PokerTracker4.log File
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