Error connecting to the default database.

Questions and discussion about PokerTracker 4 for Windows

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Error connecting to the default database.

Postby Berney » Wed Sep 16, 2020 9:21 am

Bonjour, suite à une erreur de ma part j'ai malheureusement supprimé tout le fichier PostegreSQL.
Apres avoir fait ça car je ne savais pas qu'il était en relation avec PokerTraker.
Et quand j'ai voulu retourner sur PokerTraker, il m'affiche ceci "Unable to login to Database(Postgres)Reason: could not Connect to server....
Donc j'ai décidé de télécharger à nouveau PostegrSQL 12 mais il ne se lance toujours pas, que dois-je faire ?
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Re: Error connecting to the default database.

Postby Flag_Hippo » Wed Sep 16, 2020 1:57 pm

PostgreSQL v12 hasn't had much testing with PokerTracker 4 and I recommend downloading and installing v9.6 from here. For the two password boxes you can use "dbpass" (no quotes) which is what PokerTracker 4 uses by default. If the install doesn't complete successfully please send us this file in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\Temp\install-postgresql.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.
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Re: Error connecting to the default database.

Postby Berney » Wed Sep 16, 2020 2:10 pm

Merci beaucoup de votre réponse.

J'ai oublié de vous précisez que je suis actuellement sur Mac OS...
EN ce moment j'ai tout supprimé pour ensuite réinstaller PT4. Sauf juste après avoir eu la demande de téléchargement, pour créer la Database. J'ai une erreur qui survient quand je veux créer la Database "​Unable to create PostgreSQL database: PT4 DB Reason: Unable to login to database (template1). Reason: FATAL: could not open relation mapping file "global/pg_filenode.map": Operation not permitted "
Berney
 
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Re: Error connecting to the default database.

Postby Flag_Hippo » Thu Sep 17, 2020 5:47 am

If you are on Mac follow this tutorial and then manually download and install PostgreSQL v9.6 from here. Using a Mac administrator account or administrative privileges install that PostgreSQL and for the password boxes use "dbpass" (no quotes) which is what PokerTracker 4 uses by default. IF PostgreSQL doesn't install or PokerTracker 4 still doen't connect please send your PokerTracker 4 and PostgreSQL log file to us in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

Guide: PostgreSQL log files
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