Moved to new PC, incorrect results

Questions and discussion about PokerTracker 4 for Windows

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Moved to new PC, incorrect results

Postby SmartyMcduff » Sat Oct 17, 2020 7:42 pm

Hey so I just moved to a new PC and since my old Database was quite old I exported HHs and tournament summaries for the year to date, and once I created a new DB and imported those hands the results are off by quite a bit.

Does anyone know how I can sort this?
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Re: Moved to new PC, incorrect results

Postby WhiteRider » Sun Oct 18, 2020 4:10 am

If the results in the new database do not match what was in your old one please compress the hand history and tournament summary files for a few tournaments which are different and attach them to a Support Ticket and tell us what data is wrong, and we'll take a look for you.
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