HUD doesn't work on zoom after update pokerstars today

Questions and discussion about PokerTracker 4 for Windows

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HUD doesn't work on zoom after update pokerstars today

Postby BBIIBBII » Wed Nov 18, 2020 4:18 pm

Hello,

PT4 doesn't work with zoom pokerstars since I do update today.
I installed the lastet version of PT4.
I have restart pokerstars but problem persists.
I can't disable aurora on the latest version of PS.
Thanks for your help.
BBIIBBII
 
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Re: HUD doesn't work on zoom after update pokerstars today

Postby ponyo12 » Thu Nov 19, 2020 5:08 am

même problème pour moi ,as tu trouvé une solution ?
merci
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Re: HUD doesn't work on zoom after update pokerstars today

Postby dukeandking » Thu Nov 19, 2020 7:17 am

Same problem for me on MacOs
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Re: HUD doesn't work on zoom after update pokerstars today

Postby Flag_Hippo » Thu Nov 19, 2020 7:55 am

The Zoom HUD is still working for me after the update so please make sure PokerStars is still saving your hands (Settings -> Playing History -> Hand History) as that option in the PokerStars client can be disabled after an update. If your hands are importing try reinstalling the PokerStars client and if you are on Mac OSX make sure the PokerStars app is in your Applications folder. If that doesn't get things going please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on here:

Tutorial: Reporting A Problem
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Re: HUD doesn't work on zoom after update pokerstars today

Postby Gexti » Thu Nov 19, 2020 8:58 am

Hello, I confirm PT4 HUD is not working anymore on zoom tables of Pokerstars.fr since nov 18th. It is because Pokerstars added some dynamic info on top left of each table to display poker time left for each player due to recent european law. So PT4 does not recognize tables anymore. PT4 is still working, hands are correctly imported and HUD is available in PS hands reviewer. We need a fix on Pokertracker side, because there will be no change on Pokerstars.fr side.
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Re: HUD doesn't work on zoom after update pokerstars today

Postby LSCNBH » Thu Nov 19, 2020 10:32 am

Same problem since yesterday... No hud on zoom tables, but the hands are importing on pokertracker. It is possible to do something to resolve this problem ? :roll:
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Re: HUD doesn't work on zoom after update pokerstars today

Postby APerfect10 » Thu Nov 19, 2020 1:43 pm

SOLUTION

It appears that PokerStars.FR changed their Zoom window titles resulting in the PT4 HUD not being able to find it to attach to. Please download and install the latest alpha version which we believe should resolve the issue and work properly:

PokerTracker v4.15.26.1954 - Download

Best regards,

Derek
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Re: HUD doesn't work on zoom after update pokerstars today

Postby Gexti » Thu Nov 19, 2020 3:03 pm

Thanks a lot Derek, I just intalled it and it fixes the issue.
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Re: HUD doesn't work on zoom after update pokerstars today

Postby Gexti » Thu Nov 19, 2020 3:06 pm

@Derek, Do you think players who play on MAC will have this fix soon ?
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Re: HUD doesn't work on zoom after update pokerstars today

Postby BBIIBBII » Thu Nov 19, 2020 5:31 pm

Thank you very much for your reactivity.
I feel nude without HUD :o
Good continuation :D
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