PT4 does not display on pokerstar.fr

Questions and discussion about PokerTracker 4 for Windows

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PT4 does not display on pokerstar.fr

Postby Scarabet29 » Sun Nov 22, 2020 12:09 pm

Hello,

My hud is not working on the cashgame tables.

The room is configured in English, for the hand history it's the same.

Can you help me ? please

Regards
Scarabet29
 
Posts: 3
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Re: PT4 does not display on pokerstar.fr

Postby Flag_Hippo » Sun Nov 22, 2020 2:30 pm

Are your hands importing? Are you playing Zoom? If the answer to both of those question is yes see this post.
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Re: PT4 does not display on pokerstar.fr

Postby Scarabet29 » Sun Nov 22, 2020 4:17 pm

Thank you for your answer.

I don't play in zoom, and my hand import is working.

i click and install the version you say but it doesn't change anything.
Scarabet29
 
Posts: 3
Joined: Sun Nov 22, 2020 10:32 am

Re: PT4 does not display on pokerstar.fr

Postby Flag_Hippo » Mon Nov 23, 2020 6:57 am

In that case please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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