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HUD layout doesnt save

PostPosted: Mon Nov 23, 2020 9:58 am
by fishnchipzzz
Hey, i've using pt4 for ages and never had this problem until recently. When i enter spin and go and drag all the huds into place where i want them to be, SAVE but next time i enter spin and go they are all messed up again. please help

Re: HUD layout doesnt save

PostPosted: Mon Nov 23, 2020 1:21 pm
by Flag_Hippo
Are your hands still saving and importing OK? If hands are only being imported via the memory grabber then PokerTracker 4 wouldn't know your preferred seat (if any). If all of your hands are importing then what are your preferred seating settings? We recommend using auto-center:

1. In PokerStars go to "Settings -> Table Appearance -> Preferred Seat" and enable "Always Auto-Center Me". Next deselect any specific preferred seats for the tables displayed below so there are no ticks showing.

2. In PokerTracker 4 go to "Configure -> Site & Import Options -> PokerStars" and enable "Auto-Center". Next deselect any specific preferred seats selected in PokerTracker 4 so there are no ticks showing.

Please note that when you join a regular table PokerTracker does not know where you are seated until after you play your first hand at which point it can then rotate the HUD to the correct places. Also whenever you move/adjust the HUD you should then save those new positions by clicking the PT-icon and choosing "Save Layout". Therefore if you join a table and the view rotates to put you in your preferred seat you should not move/save the HUD until after this happens. Going forward PokerTracker 4 will automate this placement for you (after your first hand at the table has imported). If that doesn't fix it please report this to us in a Support Ticket:

Tutorial: Reporting A Problem

Re: HUD layout doesnt save

PostPosted: Mon Nov 23, 2020 7:10 pm
by fishnchipzzz
thank you for your reply. i am playing on winamax, but i adjusted your advice accordingly and that seemed to do the trick. thanks again

Re: HUD layout doesnt save

PostPosted: Tue Nov 24, 2020 4:35 am
by Flag_Hippo
Pleased to hear it.

highfalutin