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blitz hud not disaplying after acr update?

PostPosted: Wed Dec 02, 2020 1:48 pm
by jayme1987
so i had this problem and somehow managed to fix it by running as admin, but after acr update it doesnt display hud anymore on blitz but records hands. what i noticed was when updating pt4 or ACR there is an option for blitz hud in site config which was not here before. any help greatly appreciated

Re: blitz hud not disaplying after acr update?

PostPosted: Wed Dec 02, 2020 2:09 pm
by Flag_Hippo
Please restart your computer and then PokerTracker 4 using the logging enabled link on your Windows Start Menu. Try things out again and if it still isn't working please send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

Re: blitz hud not disaplying after acr update?

PostPosted: Thu Dec 03, 2020 3:04 pm
by Tripset30
I had a really good session on mobile that I want to integrate into my overall results. Doesn't show up. What's the best way to go about importing?

Re: blitz hud not disaplying after acr update?

PostPosted: Fri Dec 04, 2020 7:31 am
by Flag_Hippo
If you contact your poker site they may be able to provide you with copies of those hands which you can then import into PokerTracker 4 using 'Play Poker -> Get Hands From Disk'.

Re: blitz hud not disaplying after acr update?

PostPosted: Thu Dec 17, 2020 5:58 am
by jayme1987
yeah after a live update this morning i get the same error with blitz hud, it magically seemed to work after restarting computer but will have to wait this time hopefully it just takes a restart again

highfalutin