Slow PT4

Questions and discussion about PokerTracker 4 for Windows

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Slow PT4

Postby RManPT » Fri Jan 01, 2021 6:12 pm

Since the last update the " Standardized: Stopping auto-import." process takes too long. It used to take a couple seconds a now goes up to 2 minutes after a 500 hands tiny session. The database is in good shape.

Anyone else noticed it? What can be done to get performance back.

Thanks in advance.
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Re: Slow PT4

Postby Flag_Hippo » Sat Jan 02, 2021 4:19 am

That isn't something I am aware of so can you please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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