4max table tournaments detected as 3max

[PetarM]

Hello,

I have an issue importing hands from 4max tables, some hands are imported as being from 3max tournament, here is an example:

PokerStars Hand #222150805479: Tournament #3092233824, $7.36+$0.14 USD Hold'em No Limit - Match Round I, Level I (25/50) - 2021/01/02 15:59:07 ET
Table '3092233824 1' 4-max Seat #1 is the button
Seat 1: 1 (500 in chips)
Seat 2: 2 (500 in chips)
Seat 4: 4 (1000 in chips)
1: posts the ante 10
2: posts the ante 10
4: posts the ante 10
2: posts small blind 25
4: posts big blind 50
*** HOLE CARDS ***
1: folds
2: raises 440 to 490 and is all-in
4: calls 440
*** FLOP *** [2d Ad 6s]
*** TURN *** [2d Ad 6s] [6h]
*** RIVER *** [2d Ad 6s 6h] [Kc]
*** SHOW DOWN ***
2: shows [Ac 8c] (two pair, Aces and Sixes)
4: shows [8s Qc] (a pair of Sixes)
2 collected 1010 from pot
*** SUMMARY ***
Total pot 1010 | Rake 0
Board [2d Ad 6s 6h Kc]
Seat 1: 1 (button) folded before Flop (didn't bet)
Seat 2: 2 (small blind) showed [Ac 8c] and won (1010) with two pair, Aces and Sixes
Seat 4: 4 (big blind) showed [8s Qc] and lost with a pair of Sixes

Thank you

[Flag_Hippo]

Please send us the original hand history file AND tournament summary file to us in a Support Ticket. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

[PetarM]

Hello,

I do not have the tournament summary, can I just send the hand file?

Best

[Flag_Hippo]

For the most accurate results we recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites & Import Options -> PokerStars).

Guide: PokerStars Tournament Summaries

If the tournaments are still not detected correctly with summary files include all relevant information in a Support Ticket and compress a sample of hand history/tournament summary files for any tournaments which don't work for you. Thank you.