Trouble with HUD on true poker

[kingriver321]

True Poker just did an update and now my HUD is not working. It is saying that the big blind was not posted and it is registering as an error when the hand gets downloaded. The hud is not working at all.

Also, the tournaments when they get downloaded I cant see accurate stats on the tournaments I have played. I dont know how to fix it.

Thank you

[Flag_Hippo]

Please restart your computer, enable logging, reproduce this problem and then send your log file to us in a Support Ticket with your hand history files. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[kingriver321]

How do I send a support ticket?

Do you want the whole file of pokertracker?

[Flag_Hippo]

This issue has now been resolved - see this post.