Hud not working on redstar

[freeze304]

my hud not working on redstar cash tables, but its sometimes working on tourney tables, not always tho. when i open replayer on cash tables, i see player stats, but i dont see them on actual table (see picture). its tracking the hands, i can see graphs on PT4, but just cant see player stats on tables.

[Flag_Hippo]

You are not using the latest version of PokerTracker 4 so please update it:

Download PokerTracker 4

If the issue persists after updating PokerTracker 4 then enable logging, reproduce this problem and then send your log file to us in a Support Ticket with a new screenshot. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.

[freeze304]

done! thanks mate. one more question. when i play cash on redstar and i win a pot, pt4 says i lost it, and when i win it opposite it says that i lost it. is it because there is different currencies or there is another problem?

[Flag_Hippo]

That suggests that PokerTracker 4 was not able to retrieve the currency exchange rates from our servers. Go to 'Database -> Currency', select any sessions/tournaments which have an exchange rate of -1 and click the 'Set Rates' button to fetch the correct exchange rates. Note that you can select a range of rows by holding shift and clicking the start/end and you can also select multiple ones individually by holding CTRL and selecting.

This situation normally occurs when the timezone is configured incorrectly for iPoker as their hand histories do not specify what timezone is being used so you should set the time in the iPoker lobby to server time and not your local time. Then in PokerTracker 4 go to 'Configure > Sites & Import Options > iPoker' and select the skin you play at, or if it isn't listed one which uses the same server timezone as your skin. That should mean that the hands import as the correct time, and that should avoid problems with retrieving the exchange rates for future sessions.