Stats are wrong

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Stats are wrong

Postby Waingro13 » Tue Mar 02, 2021 4:32 pm

Hello,
please look at the joined PT capture.
The first tournament was played on PS.fr yesterday evening and the report features several mistakes:
- buyin was 9+9+2 but is reported as 9+9+1
- result was reported as -10 while it is actually -11 (I bust 2 players and got back 2x4.5)
- if I look at the hands and display the Prize Won column, I get -18 for the last hand, when I bust myself, which seems to be correct, but all other hands are 0.0, so there is some inconsistancy between what appears in the hands (result of -18 if we sum up the column "Prize Won") and in the tournament line (-10). Both hands where I bust out another player should have a "Prize Won" of +4.5, right?

PS: PT 4.15.28
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Re: Stats are wrong

Postby Flag_Hippo » Wed Mar 03, 2021 6:30 am

Please send us this information along with the original hand history and tournament summary files provided to you by PokerStars for this tournament to us in a Support Ticket. By default PokerTracker 4 moves your files to your 'Processed' folder which is located here on Mac OSX:

\Users\{Mac Login}\Documents\PokerTracker\Processed

Guide: Processed Files
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