I¨cant see the popus in cash, but I can in tournamentes.

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I¨cant see the popus in cash, but I can in tournamentes.

Postby Trouvian » Thu Feb 02, 2023 4:03 pm

Good afternoon:
Sorry, I speak only a little English.
I have a problem with the popup in cash, I can´t see it. But if I can in tournaments.
What can happen?
Greetings.
Trouvian
 
Posts: 5
Joined: Sat Jun 29, 2013 6:03 pm

Re: I¨cant see the popus in cash, but I can in tournamentes.

Postby Flag_Hippo » Fri Feb 03, 2023 6:45 am

If you don't have a large database then try a full cache rebuild via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild'. If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: I¨cant see the popus in cash, but I can in tournamentes.

Postby Trouvian » Fri Feb 03, 2023 8:44 am

Sorry, the problem continues.
Trouvian
 
Posts: 5
Joined: Sat Jun 29, 2013 6:03 pm

Re: I¨cant see the popus in cash, but I can in tournamentes.

Postby Flag_Hippo » Fri Feb 03, 2023 1:34 pm

Trouvian wrote:Sorry, the problem continues.

Then please follow the steps at the end of my previous reply:
Flag_Hippo wrote:If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: I¨cant see the popus in cash, but I can in tournamentes.

Postby Trouvian » Fri Feb 03, 2023 4:42 pm

Flag_Hippo"]If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Thanks, but I fixed it by creating a new HUD.
Trouvian
 
Posts: 5
Joined: Sat Jun 29, 2013 6:03 pm

Re: I¨cant see the popus in cash, but I can in tournamentes.

Postby WhiteRider » Sat Feb 04, 2023 5:22 am

Thanks for letting us know.
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