Range Visualizer

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Range Visualizer

Postby kevlar13100 » Fri May 01, 2015 5:58 am

Hi
I experience some trouble with range visualizer. once I try to use it, it takes infinite time for the grid to show up even if I filter for a small amount of hands like "this year" filter.
any other have this trouble?
thanks
kevlar13100
 
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Re: Range Visualizer

Postby kraada » Fri May 01, 2015 9:33 am

I'm not aware of a problem like that affecting everyone. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. That will give us the exact query being run and we'll be in a better position to figure out what next steps you should take once we can see it and your system configuration.
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