Error with PokerTracker4 Stats

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Error with PokerTracker4 Stats

Postby Huncutka97 » Fri Aug 26, 2016 11:39 am

Hi!
I would like to get some help about my huds,because when I playe on PartyPoker Fullring Poker,the huds does not stay next to the right player.
They stay next to the crossways player!!!
I saw the tutorial,and i used the option preferred seats in Partypoker, and in PT4 too,but does not work.They are on the crossways players.
BUT!! If I playe 6max cash game ,it works fine
What should I do?

Thanks
:D :D :D
Huncutka97
 
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Re: Error with PokerTracker4 Stats

Postby kraada » Fri Aug 26, 2016 12:25 pm

Did you look at this section of the party configuration guide? Please double check things are configured properly there. If they are you can move the boxes and save the layout via ctrl+click and drag then PT Icon -> Save Layout. After you do that once on one table you should be all set.
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Re: Error with PokerTracker4 Stats

Postby Huncutka97 » Fri Aug 26, 2016 12:33 pm

kraada wrote:Did you look at this section of the party configuration guide? Please double check things are configured properly there. If they are you can move the boxes and save the layout via ctrl+click and drag then PT Icon -> Save Layout. After you do that once on one table you should be all set.


I tried the Layout yet,but after that,it will be all the same like before.
I am thinking,could be the Problem is,that I use now just the Trial?
Thx
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Re: Error with PokerTracker4 Stats

Postby kraada » Fri Aug 26, 2016 12:49 pm

That shouldn't matter you should be able to configure this regardless of whether you're in the trial. The only HUD element that repositions itself automatically is the trial notification.
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Re: Error with PokerTracker4 Stats

Postby Huncutka97 » Fri Aug 26, 2016 1:29 pm

I already see this configure POST ,but it did not help me
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Re: Error with PokerTracker4 Stats

Postby kraada » Fri Aug 26, 2016 1:52 pm

In that case please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. If you can include a screenshot of how things look for you that would help as well.
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Re: Error with PokerTracker4 Stats

Postby Huncutka97 » Fri Aug 26, 2016 4:40 pm

This is the PT4 text,I don't jnow whai is the difference between logging enabled pt4 shortcut and the normal by the way
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Re: Error with PokerTracker4 Stats

Postby kraada » Fri Aug 26, 2016 4:43 pm

The forum is not equipped to handle full log files. Please attach it to a support ticket at this link.
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Re: Error with PokerTracker4 Stats

Postby Huncutka97 » Fri Aug 26, 2016 4:46 pm

But there is the picture too.
Attachments
this is it.png
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Re: Error with PokerTracker4 Stats

Postby WhiteRider » Sat Aug 27, 2016 4:40 am

Please attach all your information to your support ticket so that we can see everything in one place.
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