Problem to nick blends from different sites

Discuss how to create custom stats, reports and HUD profiles and share your creations.

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Problem to nick blends from different sites

Postby michel_ah89 » Sat Apr 06, 2019 7:19 pm

Hi, i am trying to merge my pokerstars.com account with my pokerstars.es account for report analysis but the message looks like 'YOU CANNOT ALIAS A SCREEM NAME THAT HAS PLAYED TOURNAMENTS AGAINST THE PLAYED' what is impossible because they are from different sites, can you help me?
michel_ah89
 
Posts: 3
Joined: Sat Apr 01, 2017 8:44 am

Re: Problem to nick blends from different sites

Postby WhiteRider » Sun Apr 07, 2019 4:38 am

It is possible that your screenname for one of the skins is used by a different player at the other skin and that you've played against them, but we do see this message in error occasionally too. We should be able to identify the hand(s) which are causing the conflict, and remove (and probably re-import) them from your database in order to allow you to create your alias.
Please enable logging (Configure > Options) and restart PT4. Attempt to add the alias again, and when it fails attach your PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu File > Open User Data Folder) to a Support Ticket. Include a link to this thread in your ticket and request that it be forwarded to me. (If you post your ticket number here I can find it that way too.)
WhiteRider
Moderator
 
Posts: 53761
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Problem to nick blends from different sites

Postby michel_ah89 » Mon Apr 08, 2019 12:29 am

WhiteRider wrote:It is possible that your screenname for one of the skins is used by a different player at the other skin and that you've played against them, but we do see this message in error occasionally too. We should be able to identify the hand(s) which are causing the conflict, and remove (and probably re-import) them from your database in order to allow you to create your alias.
Please enable logging (Configure > Options) and restart PT4. Attempt to add the alias again, and when it fails attach your PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu File > Open User Data Folder) to a Support Ticket. Include a link to this thread in your ticket and request that it be forwarded to me. (If you post your ticket number here I can find it that way too.)



My ticket number is #400849
I've attached all the files i've got. :)
Thank you for your attention.
michel_ah89
 
Posts: 3
Joined: Sat Apr 01, 2017 8:44 am

Re: Problem to nick blends from different sites

Postby NextGen147 » Thu Sep 08, 2022 12:58 am

How I can identify the hands causes the conflict? I've tried Hero vs Villain and not. Thanks
NextGen147
 
Posts: 6
Joined: Sun Feb 12, 2017 5:28 am

Re: Problem to nick blends from different sites

Postby NextGen147 » Thu Sep 08, 2022 1:15 am

I will try to follow the method you mentioned in the previous post.
I've done enable login and restarted pt4. I have tried again to merge the screename. I enclose the screenshots of the address you mentioned. There is a folder that is empty. What do I have to do now? Thank you
Attachments
Logs.png
AppsLogs.png
Archive.png
NextGen147
 
Posts: 6
Joined: Sun Feb 12, 2017 5:28 am

Re: Problem to nick blends from different sites

Postby Flag_Hippo » Thu Sep 08, 2022 6:00 am

The current log file is the text file called 'PokerTracker4' in the 'Logs' folder in your first screenshot. After restarting PokerTracker 4 a new log file is created and the previous one is moved to the 'Archive' folder and renamed with the date/time at the end. You will need to attach the log that has recorded you trying to create the alias to a Support Ticket.
Flag_Hippo
Moderator
 
Posts: 12581
Joined: Tue Jan 31, 2012 7:50 am


Return to Custom Stats, Reports and HUD Profiles

Who is online

Users browsing this forum: No registered users and 3 guests

cron