New Database Hud Not Showing Up On Pokerstars

[Taiga23]

How can I fix this? I made a new database and the Hud does not show up. I tried using the old database and the hud still didn't show up on stars. Help please.

[Flag_Hippo]

Are your hands importing? Please make sure things are still configured correctly and if you have any further trouble please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.

[Taiga23]

Thanks those instructions worked