new soft winamax and HUD PT4

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new soft winamax and HUD PT4

Postby danyjan23 » Fri Jun 04, 2021 11:32 am

hello I play on the new software of winamax on an imac. I use PT4, my hand and tournament history are well recorded but my hud does not appear on my tables.
does anyone have the solution?
danyjan23
 
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Re: new soft winamax and HUD PT4

Postby Flag_Hippo » Fri Jun 04, 2021 1:20 pm

If you are not using the latest version of PokerTracker 4 please update it:

Download PokerTracker 4

otherwise please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so that we can investigate this for you. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: new soft winamax and HUD PT4

Postby chaulos » Tue Oct 12, 2021 2:21 pm

I have the same problem.

It's working with cash game but not in tournaments.

Do you have a solution ?

Thanks a lot.
chaulos
 
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Joined: Tue Oct 12, 2021 2:02 pm

Re: new soft winamax and HUD PT4

Postby Flag_Hippo » Wed Oct 13, 2021 5:52 am

If you are not using the latest version of PokerTracker 4 please update it:

Download PokerTracker 4

Also make sure your Winamax software is running in English:

Winamax Configuration Guide

otherwise please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so that we can see what's going on and advise you accordingly. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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