Cannot open hand details, replayer or use drop downs

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Cannot open hand details, replayer or use drop downs

Postby brimstead » Tue Jun 15, 2021 3:41 am

Hi,

I recently changed timezone and have not made any changes to the timezone config on SQL. I imported some hands yesterday however when I double click on a hand the hand details nor replayer can be opened. I also can't use the drop down on the right for selecting the total number of hands (1000 most recent, all hands, etc).
brimstead
 
Posts: 51
Joined: Fri May 09, 2008 1:26 pm

Re: Cannot open hand details, replayer or use drop downs

Postby Flag_Hippo » Tue Jun 15, 2021 4:12 am

So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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