PT4 causing PokerStars to run at 200% CPU (18% when no PT4)

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PT4 causing PokerStars to run at 200% CPU (18% when no PT4)

Postby cheleven » Wed Mar 16, 2022 1:44 pm

I've been speaking to Pokerstars about what I thought was a new software update issue. When i sent them the log files they saw nothing out of the ordinary, and asked me to run it again with no external software running alongside it. When closing PT4, Stars went from 200% CPU in the Activity Monitor to 18%.

Any ideas what is going on here and how I can solve this? As a side note, the in-depth player pop ups in HUD are incredibly slow to populate at a table. Maybe the same problem?

Thanks in advance for any help.
cheleven
 
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Re: PT4 causing PokerStars to run at 200% CPU (18% when no P

Postby Flag_Hippo » Thu Mar 17, 2022 4:44 am

So we can see what's going on here and follow up with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket. The support bundle is created via 'File -> Create Support Bundle' but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
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