Re: PT4 & Mavericks

A special forum dedicated to our PT4 for Mac OS X users

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Re: PT4 & Mavericks

Postby TheHerq » Wed Oct 23, 2013 6:13 pm

00Blitz wrote:Short followup question:
Have you also tested it using multiple monitors?
One of the 'big' changes is how they handle multiple displays, so not sure if this somehow affects PT.


I have problem with hud on external monitor (MacBook Pro mid 2009) - hud's from all tables going underneath the tables when stacked.
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Re: PT4 & Mavericks

Postby drekhh » Wed Oct 23, 2013 8:23 pm

The Minimising PT4 - HUD issue may be due to the "App Nap" feature of Mavericks. You can configure the PokerTracker package, located in the Applications folder, to "Prevent App Nap". The setting can be found under the Get Info option.
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Re: PT4 & Mavericks

Postby tarix » Wed Oct 23, 2013 11:13 pm

drekhh wrote:The Minimising PT4 - HUD issue may be due to the "App Nap" feature of Mavericks. You can configure the PokerTracker package, located in the Applications folder, to "Prevent App Nap". The setting can be found under the Get Info option.


Correct. This is a feature of OS X 10.9 Mavericks and we are shipping with App Nap enabled because a great majority of our users run PT4 on laptops. Here's the checkbox you can enable if you wish to disable this OS X feature:

PokerTracker_4_Info.png
PokerTracker_4_Info.png (36.74 KiB) Viewed 1745 times
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Re: PT4 & Mavericks

Postby dilurme » Thu Oct 24, 2013 3:41 pm

Hi,
I have it that wherever there is a scroll-able pane it scrolls unbearably slow. Does anyone else have it ?
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Re: PT4 & Mavericks

Postby kraada » Thu Oct 24, 2013 4:39 pm

It does seem a little slow to me but I wouldn't call it unbearable. I'll ask the developers to see if there's anything we can do to smooth that out though I'm not sure there will be.
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Re: PT4 & Mavericks

Postby StoneheadGolem » Thu Oct 24, 2013 8:54 pm

Hello.

I've updated MacOS to Mavericks and now I have a problem. On Pokerstars my HUD and control elements are displayed a little bit upper and to the left from their initial place:

Spoiler: show
Image

Also they're not above the table (and I need to relaunch my HUD in order for the stats to take their places):

Spoiler: show
Image

On Full Tilt Poker the import seems to run fine too, but the HUD doesn't appear at all.

Reboot didn't work. I use the latest versions of all the software. Does anyone else have the same problem?
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Re: PT4 & Mavericks

Postby kabbal » Thu Oct 24, 2013 10:17 pm

I noticed that at one point the HUD stops updating because the Pokertracker stops caring hands. Switching to Pokertracker window, the program is importing hands instantly. Some hands have import error (red message). But just below the hand is apparently imported.

11:50:48 PM: Error: PokerStars: Unable to import hand (# 105994374995). Reason:
11:50:58 PM: Error: PokerStars: Unable to import hand (# 105994374995). Reason:
11:51:05 pm: PokerStars: Hand Imported (# 105994374995) from 2 807 395 906
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Re: PT4 & Mavericks

Postby knife rusty » Fri Oct 25, 2013 12:57 am

I too have this problem- I use a 2012 imac

problem with hud on external monitor - hud's from all tables going underneath the tables when stacked

Please help!
Thanks
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Re: PT4 & Mavericks

Postby kraada » Fri Oct 25, 2013 10:29 am

Stonehead: Please enable logging via Configure -> Options -> Logging Enabled, restart PT4, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

kabbal: That is likely App Nap. Try either leaving PT4 visible or diabling App Nap and let me know if that helps.

knife: Does it work on your primary monitor properly?
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Re: PT4 & Mavericks

Postby PebaVermelho » Fri Oct 25, 2013 1:46 pm

For me, HUD from tables on external monitor are displayed on primary monitor and can't be moved. Please, fix it soon!
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