HUD not working on merge after update help plz

A special forum dedicated to our PT4 for Mac OS X users

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Re: HUD not working on merge after update help plz

Postby ipman1 » Mon Jul 21, 2014 7:03 pm

So as of now, nobody on Merge has PokerTracker working?
Is this correct?
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Re: HUD not working on merge after update help plz

Postby SleepMode » Mon Jul 21, 2014 11:05 pm

A week of this and still no fix? I think what it comes down to is they just don't value Merge players imo.
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Re: HUD not working on merge after update help plz

Postby SixTwelve » Tue Jul 22, 2014 12:54 am

ipman1: I'm pretty sure it's just the OSX one that's still not working on for Merge.
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Re: HUD not working on merge after update help plz

Postby WhiteRider » Tue Jul 22, 2014 4:21 am

A version was released over the weekend which works for Windows - get it here, and we hope to have an update for the Mac version today.
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Re: HUD not working on merge after update help plz

Postby kobeizdabest » Wed Jul 23, 2014 3:43 am

downloaded new version that was supposed to fix the problem on macs...still doesn't work.
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Re: HUD not working on merge after update help plz

Postby kraada » Wed Jul 23, 2014 7:31 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: HUD not working on merge after update help plz

Postby kraada » Wed Jul 23, 2014 10:28 am

Also just to reiterate:

The pre-release 4.11.10 and the final 4.11.10 are not the same. If you use OS X and are having trouble you should redownload 4.11.10 from our download page and run the installer again. The changes are particularly important for you and may fix your problems.
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