Error on importing hands

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Error on importing hands

Postby Waingro13 » Sun Jan 07, 2018 5:13 pm

Hello,
I use PT4 with PokerStars for a while and now I try to import hands from Winamax.fr
I suppose I have managed to imported all hands through import from file procedure but when I clic on "Get hands while playing" PT tries to import or reimport files, first dozen of files are imported successfully but from a point every import gives rise to an error, whithout any reason:
Code: Select all
09:23:39 pm: Winamax: Loading hand history file: /Users/myname/Documents/Winamax Poker/accounts/mynickname/history/20171009_Déglingos(209650951)_real_holdem_no-limit.txt
09:23:39 pm: Error: Winamax: Unable to load hand history file: /Users/myname/Documents/Winamax Poker/accounts/mynickname/history/20171009_Déglingos(209650951)_real_holdem_no-limit_summary.txt

All files before 20171009_Déglingos(209650951)_real_holdem_no-limit.txt have been imported/reimported successfully.
All files next to 20171009_Déglingos(209650951)_real_holdem_no-limit_summary.txt have been error source
So I went to "View stats" for October, 9th, 2017 and all data for tournament 209650951 have been downloaded.
So the question is why PT attempts to load again already loaded tournaments when I clic on "Gets hands while playing"?
I also checked directories and files access rights, nothing wrong.
I do not have this problem with PokerStars.
Another issue: I do not have the HUD with winamax.
Thanks in advance for helping.

Winamax version: 4.29.1
PT version: 4.14.26
Wina config on PT: Get hands While Playing toggled, Hid Site From List not toggled
Waingro13
 
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Re: Error on importing hands

Postby Flag_Hippo » Mon Jan 08, 2018 8:26 am

Please update to the latest version of PokerTracker 4 and then restart PokerTracker 4 with logging enabled, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
Flag_Hippo
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Re: Error on importing hands

Postby Waingro13 » Mon Jan 08, 2018 10:27 am

Done: ticket 319165
Waingro13
 
Posts: 56
Joined: Sun Mar 06, 2016 6:29 am


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